What is our jewelry made of?
Our jewelry is crafted from 18k gold plated stainless steel. It's hypoallergenic, waterproof, and tarnish-resistant—perfect for everyday wear.
Is our jewelry safe to wear in the shower?
Yes! Our jewelry is waterproof and safe to wear in the shower. Many of our customers even take it with them to the ocean! Please note: There have been more delicate pieces released. Please refer to the description in case of any extra care.
Is our jewelry safe for eczema-prone skin?
Absolutely. Our founder has eczema-prone skin herself, which is why all of our pieces are hypoallergenic and safe for sensitive skin.
Do you offer returns or size exchanges?
We currently accept returns and size exchanges for domestic orders only, due to international shipping restrictions.
Do you offer a warranty?
Yes! We offer a 1-month warranty on all domestic orders only & free life-time repair for our charm-related products.
How do I get a free seashell box?
Website Exclusive Offer: Enjoy a free seashell box with every order placed on our website (No min. spend).
Shopee: Min. spend 298k to claim your free gift.
Where is the brand based?
We’re based in Jakarta, Indonesia!
Do you have an offline store?
We don’t have a permanent offline store at the moment, but we often have weekend pop-up events! Keep an eye on our Instagram and TikTok @louisejewelry.co. We’d love to see you there!
Do you have any stockists?
JAKARTA: Niima Studios, K-Life
BALI: Roiré
BANDUNG: Rio & Abby’s, Pass The Trend, K-Life
How long can your gold plating last?
3 years!
Tips for longer-lasting gold plating:
• Remove your jewelry before bathing, showering, or swimming, especially in chlorinated water.
• Avoid direct contact with perfumes, lotions, and other chemicals.
• Take off your jewelry before physical activities to prevent dents and exposure to sweat.
• Gently wipe your pieces with a soft cloth after wear to remove dust or residue.
• Store in a cool, dry place — preferably in the complimentary box or pouch provided with your order.